preston
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Preston best hotels Latest Reviews

Reviewed : 27 Oct 2025

This is a Fawlty Towers hotel without the wit

This hotel entirely rests on its laurels due to the location. My room was incredibly noisy, small and massively overpriced. This is a Fawlty Towers hotel and don't bother to complain because neither the staff nor Basil can handle it. Its all the customers fault.

Reviewed : 01 Oct 2025

What a disappointment it turned out to be.

Starters arrived and although not the best in the world were edible. 7 of the 8 mains arrived and people were waiting for the 8th before tucking in. However after 5 minutes or so, we had to chase the waiter for the outstanding meal. This arrived after a few more minutes on a stone cold plate with no apology whatsoever.

Reviewed : 19 Sep 2025

Stopped by here on our way to the coast.

Given a warm friendly welcome by the barmaid we ordered drinks and asked if they were serving food told sorry no finishes at 2pm, it was 2.03pm.However off she went to check with the kitchen and told yes you can order food, and that's what you call customer service. We both ordered club sandwich and oh boy was it worth the wait, toasted bloomer with a side of fries and side salad. It was absolutely gorgeous and a huge portion.

Reviewed : 13 Sep 2025

Over priced and dirty

We had the twilight package for the spa and evening meal in the restaurant! The “spa” is a swimming pool, sauna and steam room. Very small area and was dirty. Towels and robes given were also dirty and had to request new ones, then was given a robe so worn and ripped! Girl on reception was rude and did not have a clue how to work her computer system. Didn’t explain anything to us and just pointed us in the direction of the changing room. Staff for the treatment turned up 5 minutes late.

Reviewed : 19 Aug 2025

It's the last time I will visit this place.

It’s the very first time I wanted to leave a review to a restaurant. I thought I must share my experience with people who’re thinking about visiting this restaurant. Totally unhappy experience in terms of food and service we received. Long waiting time for the food (an hour) and none of us enjoyed the food nor their service.

Reviewed : 18 Aug 2025

Poor afternoon tea!

Visited in Aug for a school friends reunion. Had to pay £29.99 for this in advance. Which I found odd. When we arrived in restaurant we were pretty much ignored. Asked for a jug of water which we were eventually given after about 20 mins. Afternoon tea was poor at best. Small portions and no staff available to complain to. Will not return.

Reviewed : 07 Aug 2025

Give this place a wide berth

Disgusting asked if Home made told brought in string chicken, fatty bacon and more cabbage than anything then served on bed of cabbage, joke unless you were a rabbit Complained expecting something to be done, told still had to pay full price joke customer service only winner was dog with us as he ate it as it was only fit for dog My fish n chips chips under cooked batter soggy Definable year not worth the money

Reviewed : 05 Aug 2025

Food Poisoning at 4 star hotel.

My partner and I stayed one night at this 4 star hotel last weekend. We both had dinner in the restaurant. About midnight my partner was suddenly feeling sick and was up all night throwing up. Not the weekend away we had planned. I was Ok although I think it was because I had a cooked started and she had a selection from the chefs cold table. I did tell the reception on checkout and they said they were sorry but that was it.